A tracking number will be provided to you in your Shipping Confirmation email.

You can track your order by clicking on the "Track Order" page. You will need to enter your order number and email address to get real-time updates on the status of your shipment.

You can make changes to your order before you complete the checkout process. Simply go to your shopping cart, and you can add or remove items. If you've already completed your purchase, please reach out to us atcustomer@davorhome.com within 24 hours, and we'll make every effort to adjust your order before it's shipped.

No, it operates using hydropower and doesn't need any additional electricity. It's very safe to use.

We regret to inform you that once an order has been processed, it cannot be canceled. If you no longer want the order, we recommend marking the package as 'Return to Sender' and refusing the delivery when it arrives. Prior to returning, please get in touch with our customer service. If the order has not yet been shipped, our customer service can assist you in canceling it. Please contact us via customer@davorhome.com.

Please get in touch with our customer service at customer@davorhome.com. We can update your address within 12 hours before the product ships. If the products are already in shipping, we can send you a new product to the correct address and arrange for the return of the old order.

At this time, we do not offer gift wrapping or personalization services. However, we offer a wide selection of products that you can choose from for that special gift.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and more. You can select your preferred payment option during the checkout process.

Sure, just email our support team at customer@davorhome.com to request an invoice.

After your order is completely processed and your card is authorized, payment will be charged right away. You'll then receive a confirmation email or SMS, depending on the contact information you provided, indicating that your order has been successfully charged.

We currently offer shipping to the following countries and regions:

Europe: UK/ Italy/ Germany/ France/ Spain/ Portugal/ Denmark/ Sweden/ Switzerland/ Belgium/ Finland/ Poland/ Netherlands/ Norway/ Austria/ Malta/ Bulgaria/ Romania/ Lithuania/ Latvia/ Estonia/ Croatia/ Slovakia/ Slovenia/ Russia/ Bosnia and Herzegovina/ Iceland/ Ireland/ Czech Republic/ Greece/ Hungary/ Cyprus

North & South America: USA/Canada/Mexico/Brazil

Middle East:

Israel/Saudi Arabia/UAE/Bahrain/Kuwait/Oman/Qatar/Lebanon/JordanSoutheast

Asia: Singapore/Thailand/Malaysia/Vietnam/Philippines/IndonesiaEast Asia: Japan/Korea/Hong Kong/Taiwan

Oceania: Australia/New Zealand

For certain countries and regions, our logistics providers may not be able to provide transportation services. If you have any inquiries, please feel free to reach out to our customer service at customer@davorhome.com.

Your products will be delivered to you within 7 days after placing your order, thanks to our local warehouses in Germany and the US.

You can expect delivery within 15 days for most other countries and regions when we ship from our warehouses.

We sincerely hope for your patience, and we guarantee that we will make every effort to ensure your order arrives intact and on time.

Rest assured We offer free shipping and handling for all products at Davor

Once we've verified your payment, it typically takes 1 - 2 days to process and ship your order. We'll send you a confirmation email once your order has been shipped.

We regret to inform you that address changes cannot be made once an order has been shipped. If the order has not yet been shipped, please contact us at customer@davorhome.com to inquire about changing your address and explore alternative shipping options.

We apologize for any inconvenience you've experienced. In this situation, we recommend reaching out to your carrier first to determine the status of your package. It's possible that it might have been left with a neighbor or at an alternative location."

If the carrier's customer service is unable to assist you, please reach out to us at customer@davorhome.com, and we will initiate a missing package case.

It's possible that some items in your order are shipped separately, and the additional tracking number(s) may not be visible on the order detail page. If this happens, please wait for 2-3 days. If the other packages still haven't arrived, please contact us at customer@davorhome.com.

When it comes to import duties, they may be applicable in certain countries, and it's the responsibility of the buyer or recipient of the shipment to cover these taxes and duties. Our products are sold worldwide, and we cannot guarantee that they comply with the import requirements of every country. If you're unsure, please check with your country's customs office regarding relevant policies before placing an order.

You can cancel your order within 24 hours of placing it. After cancellation, please allow 3-5 business days for the refund to appear on your original payment method.

We accept a 30-day return and exchange, which means you can request a return or exchange wthin 30 days after receipt. 

1.Products that have been obviously installed or assembled.

2.Product miss the original package.

If your request is approved, your refund will be processed, and the funds will be automatically credited to your original payment method within a specified number of days.