Warranty

Section-1 - Warranty Terms

  • Faucets - for Kitchen, Bathroom, Shower System, Tub

Kitchen Sinks

Five-year Limited (residential) and 2-year Limited (commercial) on the sink bowl.

Five-year Limited (residential) and 2-year Limited (commercial) on hardware and drain assembly.

Electronic Faucets:

Five-year Limited (residential) and 2-year Limited (commercial) on the structure, finish, electronic parts and cartridge.

Five-year Limited (residential and commercial) on the mechanical components such as but not limited to braided supply line hoses, LED function.

Non-electronic Faucets:

Five-year Limited (residential) and 2-year Limited (commercial) on the structure and finish.

Five-year Limited (residential) and 2-year Limited (commercial) on the cartridge.

Five-year Limited (residential) and 2-year Limited (commercial) on the mechanical components such as but not limited to sprayhead assembly (includes engine, aerators, structure, restrictors, back flow preventers, sprayer hoses, braided supply line hoses which encompasses nylon, silicon and stainless steel, etc), LED function. 

Faucet Accessories:

Five-year Limited (residential and commercial) for drains, sink strainers, soap dispensers, escutcheon plates.

Bathroom Accessories -Bathroom Shelves, Holders, TowelBars/Rings, Hooks or the like

Five-year Limited (residential) and 2-year Limited (commercial) on the structure, finish and hardware.

 Section-2 - Warranty Agreement and Restrictions

DAVOR stands behind the quality of its products, ensuring that those sold are free from material, workmanship, and functional defects throughout the warranty period specified in the Warranty Terms from the original purchase date. Our commitment extends to ensuring that products are utilized under "Normal Use," which entails strict adherence to the installation, operation, and maintenance manual.

In the event that any warranted product is discovered to be defective during normal residential use, DAVOR will take necessary action, whether it involves replacement, repair, or adjustment, at our expense. Both parties acknowledge that the Original Purchaser's exclusive recourse against DAVOR lies in the repair, replacement, or refund of defective products, as detailed in this warranty. Please note that expenses incurred for labor or other related tasks to remove or install any defective, repaired, or replaced product are not covered.

Rest assured, DAVOR's commitment to quality and customer satisfaction remains steadfast, with our liability being limited to the purchase price of the product.

This limited warranty excludes coverage for any loss and/or damage arising from:

  • Accident

  • Misuse or unusual use

  • Neglect

  • Improper installation or Mishandling of the product is not covered under this warranty.

  • Acts of nature, including events outside human control such as flash floods, earthquakes, or other natural disasters, are not covered under this warranty.

  • Improper maintenance includes the use of abrasive cleaners such as powders, bleach, ammonia, alcohol, or chlorine, as well as steel wool or wire brushes, as these substances can damage and degrade the finish. Furthermore, significant exposure of the product to chemicals, harsh cleaners, and harsh outdoor environments will void any and all warranties on finishes and materials.

  • Any modification, including but not limited to the use of unauthorized parts or attachments, as well as adjustment or repair not conducted by DAVOR, will void this warranty. It is important to note that this warranty only applies when all components have been provided by DAVOR. Substituting another manufacturer's product and/or components will render the warranty null and void.

  • Normal wear and tear resulting from daily use, such as gloss reduction, alkaline, staining, and scratching etching of finishes over time due to use, cleaning practices, or exposure to water or atmospheric conditions, are not considered manufacturing defects. Instead, they are typical signs of regular wear and tear.

 

This warranty applies solely to the original purchaser and cannot be transferred to heirs, subsequent owners, or any other party. Any statements or actions made by DAVOR, other than those explicitly stated herein, do not constitute a warranty.

If you believe that you have a warranty claim, contact davorhome.com by sending an email to customer@davorhome.com. Please be sure to provide all pertinent information regarding your claim, including a copy of your original order confirmation, confirm the item number & Qty of the defective item(s), a complete description of the problem, provide pictures or video evidence clearly showing the problem.

THE WARRANTY DESCRIBED HEREIN STANDS AS THE ULTIMATE ASSURANCE, ECLIPSING ALL OTHER ASSURANCES, WHETHER EXPRESS OR IMPLIED, INCLUSIVE OF THOSE PERTAINING TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR INFRINGEMENT. DAVORHOME.COM SHALL NOT BE HELD ACCOUNTABLE FOR, NOR SHALL THE BUYER BE ENTITLED TO, DAMAGES OF AN INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL NATURE, ENCOMPASSING BUT NOT LIMITED TO LOSS OF PROFIT, EXPENSES ASSOCIATED WITH PROMOTION AND/OR MANUFACTURING, OVERHEAD COSTS, DAMAGE TO REPUTATION, AND/OR LOSS OF CLIENTELE.

It is crucial to understand that this warranty extends beyond a mere contractual agreement; it serves as a testament to our commitment to quality and customer satisfaction. It signifies our dedication to providing products that exceed expectations and endure the test of time. By acknowledging and accepting the terms outlined herein, both buyer and seller engage in a mutual understanding that transcends the transactional realm.

In the event of any dispute or discrepancy, it is this warranty that serves as the anchor, guiding both parties towards resolution and reaffirming our pledge to uphold the highest standards of integrity and accountability. Therefore, let it be known that within the confines of this warranty lies not just a legal obligation, but a bond forged in trust and mutual respect.